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Terms & Conditions That Protect Your Play

When you open an account with 12 erek, you agree to terms that keep your wallet, data, and gameplay secure.

Account ownership rulesWithdrawal & deposit termsData and cookie policySupport contact paths
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12 erek Terms & Conditions That Protect Your Play
REACH OUR TEAM

How to Contact Us About Terms Questions

Team online

Live chat

Open the chat bubble in the bottom-right corner of your account dashboard or the lobby. Our team responds within two hours, seven days a week, during your local timezone.

Email support

Send your terms question to [email protected] with your account email. Expect a reply within 24 hours on business days. Include your username and the specific terms clause or issue.

Account settings

Update payment details, close your account, or request your data download from the Settings menu. Changes to your account details take effect immediately after confirmation.

DATA & SECURITY

How We Protect Your Account and Information

Account security

Your login credentials are encrypted end-to-end. We verify every withdrawal request against your verified identity.

Data retention

We keep your account data active for as long as your account is open.

Cookie and tracking

12 erek uses cookies to remember your login, game preferences, and deposit history.

Payment data

DANA, OVO, GoPay and QRIS transaction IDs and amounts are stored on our secure servers.

Data requests

You can request a download of all your personal data held by 12 erek.

Privacy updates

Changes to our Terms & Conditions are notified to your account email at least 30 days before they take effect.

Frequently Asked Questions About Our Terms

No. One person or verified identity can hold one active account only. Opening multiple accounts violates our terms and may result in permanent suspension and forfeiture of any balance. If you accidentally opened a second account, contact [email protected] immediately to have it closed.

Inactive accounts enter a dormant state after 90 days. Your balance remains in your account, but you cannot play until you log in again. Once you return, your account reactivates immediately. After 12 months of no activity, we'll attempt to contact you via your registered email to confirm the account is yours.

Go to Settings, scroll to Account Management, and select 'Close Account'. Confirm your choice. Your account is immediately closed. Any remaining balance is paid to your verified payment method (DANA, OVO, GoPay or QRIS) within 30 days. Permanent closure cannot be reversed.

Access and eligibility depends on local law. You must meet the minimum age requirement in your jurisdiction and be a resident where local law permits online play. We verify age during account creation and reserve the right to request documents at any time.

Yes. Update your contact details immediately in Settings to ensure you receive withdrawal confirmations and terms updates. Deposits and withdrawals are linked to your verified details. Changes take effect after you confirm via email or SMS code.

Game availability can change due to provider decisions or local regulations. Any pending winnings in a removed game are credited to your account within 48 hours. We notify active players via email before removing major games. Your balance is never forfeited due to game removal.

Yes. If a DANA, OVO, GoPay or QRIS transaction did not complete or appears twice, contact [email protected] with your transaction ID and timestamp within 30 days. We investigate and correct errors within five business days. Provide a screenshot of both your 12 erek account and your payment app record.

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