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How 12 erek Protects Your Privacy

When you open an account with us, your personal information—from your DANA or OVO deposit details to your account credentials—stays secure and private.

Account security built inDANA, OVO, GoPay, QRIS protectedClear data practices
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12 erek How 12 erek Protects Your Privacy
GET HELP WITH PRIVACY

Contact Us About Your Data

Have questions about how we use your information or want to request changes to your account? Our support team is ready to help you understand your rights and manage your privacy settings. Reach out through the channels below and we'll respond during our standard business hours.

Team online

Live Chat

Open live chat from your account dashboard or the lobby. Our team responds during operating hours to answer questions about data handling and account privacy.

Email Support

Send a detailed request to our support email with your account details and we'll investigate privacy concerns within two business days.

Account Settings

Log into your 12 erek account, go to Settings > Privacy & Security to review what information we hold and adjust your communication preferences.

HOW WE SECURE YOU

Data Security and Account Protection

Your account on 12 erek is protected by encryption and multi-layer verification. When you deposit via DANA, OVO, GoPay or QRIS, payment details are processed through secure channels…

Encryption & Transfer Security

All data sent between your device and our servers is encrypted.

Withdrawal Verification

Before we send your funds back to your DANA, OVO, GoPay or QRIS account, we verify your identity and match…

Login Monitoring

We track login patterns and alert you if we detect unusual access from a new device or location.

Data Retention Policy

We keep your account data while your account is active and for a defined period after closure to comply with…

Access Requests

You can request a copy of all personal data we hold about you.

Right to Update

If your name, address or contact details change, update them directly in your account profile.

Privacy Policy Questions Answered

We know privacy can be confusing. Below are the questions we hear most from players in Surabaya, Bandung and across Indonesia about how we handle data and protect your account.

When you register, we collect your name, email, phone number, date of birth and residential address for account verification. When you deposit via DANA, OVO, GoPay or QRIS, we receive payment confirmation data. We do not store full payment card or account numbers on our servers after transactions complete.

We retain your account data for a defined retention period after closure to comply with local financial and legal obligations where local law permits. You can request permanent deletion of non-essential data by contacting support, though we may keep transaction records for regulatory purposes.

We do not sell your data. We share information only with payment processors like DANA, OVO, GoPay and QRIS to process deposits and withdrawals, and with legal authorities when required by law or to prevent fraud. All partners are bound by confidentiality agreements.

Log into your account, navigate to Settings > Privacy & Security, and select 'Request My Data'. We will compile a report of all information we hold and provide it within the timeframe set by local data protection law.

Yes. In your account Settings, you can adjust communication preferences, opt out of marketing emails, and control which data is used for analytics and personalization. Core account and payment data cannot be withheld as it is required to operate your account.

Contact our support team immediately via live chat or email. We will review your login history, reset your password, and check for unauthorized transactions. If funds are missing, we investigate and escalate the case to our security team within hours.

We use cookies to keep you logged in, remember your preferences, and analyze how you use the lobby. You can disable non-essential cookies in your browser settings; however, essential cookies are required for account security and payment processing to function.

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